Thank you for shopping at Marrie. We take pride in the quality and craftsmanship of our hair accessories and hope you love each purchase. However, we understand that sometimes a product may not meet your expectations. Below are the details of our refund and returns policy.
1. Return Eligibility
- Time Frame: Items can be returned within 30 days of the receipt of your shipment.
- Condition: Products must be returned in their original packaging, unused, and in the same condition that you received them.
- Non-Returnable Items: Certain types of items cannot be returned, such as personalized products and items purchased on sale.
2. Process for Returns
- Initiating a Return: To start a return, you must first contact our customer service team at info@marrie.co.uk with your order number and details of the product you wish to return.
- Confirmation: After we assess your return request, we will send you a confirmation email with the return instructions. Please do not send your purchase back to us without receiving this confirmation.
3. Refunds
- Inspection: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.
- Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again, then contact your credit card company. It may take some time before your refund is officially posted.
4. Exchanges
- Defective or Damaged Items: We only replace items if they are defective or damaged. If you need to exchange an item for the same product, send us an email at info@marrie.co.uk and follow the instructions provided.
5. Shipping for Returns
- Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Shipping Method: Consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
6. Gifts
- Received as a Gift: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
7. Contact Us
For more information about our refund and returns policy, please contact us at info@marrie.co.uk.
